Frequently Asked Questions

Please don´t hesitate to contact us if you have any questions not answered below!
Find the most common questions and answers.

Badminton Famly+ content

What level of badminton do a need to have, to learn from Badminton Famly+?

We cover a beginner level, intermediate level, and advanced level. You can learn a lot from all three levels, no matter your level. All tutorials are easy to understand and well explained in English.

How much new content will be added to the platform every month?

It can vary a bit each week, but we deliver new content weekly within various sections. Don´t worry; we will try our best not to disappoint you; we truly believe we won´t.

Is Badminton Famly+ a better choice than all the free videos online?

We love free content, and it is fantastic, but we take it to the next level on this platform. We put even more work into our videos, and our training programs are built up from scratch with hours and hours of work put into it.

Are all your coaches professional coaches?

Yes, we think you deserve the best, so we use the best coaches available. Former World Champion Thomas Laybourn is co-founder of Badminton Famly and a Famly+ coach, together with other top coaches.

Do you deliver free content as well?

YES, we do; we provide a lot of free stuff like Youtube videos, news, articles, etc.
Check out our website here, and check out our free videos on our Youtube channel here

Billing, payment & subscription

Do you have any binding periods or hidden fees?

The short answer is NO. We think it is essential that you can cancel your subscription at any time. Our most important task is to make sure you don´t want to leave. And no, we don´t have any hidden fees; what you see is what you get!

Will my subscription automatically renew?

Yes, our system is connected with some of the biggest and most secure companies globally, such as Apple and Google. They make sure to raise the amount every month/year from your account. Easy and straightforward.

What payment gateway does Badminton Famly+ work with?

Currently, Badminton Famly+ integrates with Apple and Google. The gateways allow for a much more secure and PCI-compliant ability to charge credit cards, and each provides a mechanism for issuing automatic recurring payments. Apple and Google deliver all the tech; we just concentrate on what we do best, and that´s the love for badminton.

Can I get my money back if I cancel my membership?

No, sorry, we don´t offer money back after a cancellation. We offer a 7-day free trial on our BASIC membership, so you can watch everything before the payment cycle begins.

If you decide to cancel, then your membership still will be active until the next billing period of your membership.

Troubleshooting when signing up

I face difficulties while processing the payment. It keeps giving an error.

All this is handled by your Apple account or Google account on Android. Make sure this information is all up to date.

I can´t find the sign-up link on the website

That is correct because you can only sign up through our app. We only share all our amazing content through our e-learning app. Search Badminton Famly+ in your App Store.

Subscription issues

I cancelled my membership but wants back in.

If you want back in, here is what you need to do:

Please log in to the app again to select your preferred membership. Even after canceling a membership, you still have free access to the app and can continue enjoying our Badminton PLAY videos and Famly Talks news.

Can I change my membership after signing up?

Yes, it’s very easy to do. Within our app, you can edit your membership and upgrade or downgrade it. If you’re a “legacy” user who signed up on the website before we switched to the app, you’ll need to cancel your membership on the website and then create a new one in the app. Just select the new plan you want, and you’re all set.