Frequently Asked Questions

Please don´t hesitate to contact us, if you have any questions not answered below!
Find the most common questions and answers.

Badminton Famly+ content

What level of badminton do a need to have, to learn from Badminton Famly+?

We cover a beginner level, intermediate level, and an advanced level. You can learn a lot from all 3 levels, no matter your own level. All tutorials are easy to understand and well explained in English.

How much new content will be added to the platform every month?

It can vary a bit each month, but we deliver new stuff in all areas each month. Don´t worry we will try our best not to disappoint you, we truly believe we won´t.

Is Badminton Famly+ a better choice than all the free videos online?

We love free content and it is amazing, but on this platform, we take it to the next level. We put even more work to our videos, and our training programs are build up from scratch with hours and hours of work put into it.

Are all your coaches professional coaches?

Yes, we think you deserve the best, so we try to use the best coaches available. Former World Champion Thomas Laybourn is co-founder of Badminton Famly and a Famly+ coach, together with other top coaches all located in Denmark.

Do you deliver free content as well?

YES we do, we provide a lot of free stuff like Youtube videos, news, articles etc.
Check out our website here, and check out our free videos on our Youtube channel here

Billing, payment & subscription

Do you have any binding periods or hidden fees?

The short answer is NO. We think it is important that you can cancel your subscription at any time. Our most important task is to make sure you don´t want to leave. And no we don´t have any hidden fees, what you see is what you get!

Will my subscription automatically renew?

Yes, our system is connected with some of the biggest and most secure companies in the world called PayPal & Stripe. They make sure to raise the amount every month/year from your account. Easy and straightforward.

What payment gateway does Badminton Famly+ work with?

Currently, Badminton Famly+ integrates with PayPal & Stripe. The gateways allows for a much more secure and PCI compliant ability to charge credit cards and each provides a mechanism for issuing automatic recurring payments. We accept PayPal, Visa, Mastercard, and American Express payments from customers worldwide. PayPal & Stripe delivers all the tech, we just concentrate on what we do best, and that´s the love for badminton.

Troubleshooting when signing up

I face difficulties while processing the payment. It keeps giving an error.

Such issues may occur because of the browser you are using. Try to switch to another browser or PC to process the payment. Note: Make sure the information in your billing form is correct.

I entered a wrong credit card number or my transaction failed.

If this happens the system will add you as a member but without a subscription. If you try signing up again, the system will tell you that you already are a member.

You need to update your credit card information, do the following:
1: Log in to our site using your email and password
2: For Monthly subscription go to this link: (you must log in before this step)
https://plus.badmintonfamly.com/sign-up-monthly/
2: For Yearly subscription go to this link: (you must log in before this step)
https://plus.badmintonfamly.com/yearly-sign-up/
3: Update your credit card information

After this process you will get a activation email, but ignore this, and just try to log in again, then everything should work, and you should now have access to everything.
Please contact us if this small trick doesn´t work.

I did not receive the activation email.

In some cases the activation mail will not go through, but no need to worry you can do this to get it:

Try signing in to the site, and when the site gives you an error, then hit the “resend activation” link which is located in the text in the top on the error page.

Subscription issues

I cancelled my membership but wants back in.

If you want back in here is what you need to do:

You need to enter your credit card information once again, do the following:
1: Log in to our site using your email and password (yes you still have an active account, but just not a subscription)
2: For Monthly subscription go to this link: (you must log in before this step)
https://plus.badmintonfamly.com/sign-up-monthly/
2: For Yearly subscription go to this link: (you must log in before this step)
https://plus.badmintonfamly.com/yearly-sign-up/
3: Update your credit card information

After this process you will get a activation email, but ignore this, and just try to log in again, then everything should work, and you should now have access to everything again.

 

How Do I Get Started?

Choose a plan

We currently have two plans with monthly and yearly payment. Both plans have unlimited access to all of Badminton Famly+ content.
Prices start at $2.99/month

Sign up with a credit card

Fill out all the form fields and provide us with your credit card details, it only takes 2 minutes and it is super easy.

All set up and ready to go!

Wuhu now you are ready to learn and understand badminton online, with Badminton Famly+ at your fingertips – enjoy!

Ready to Join the Famly?

Sign up today, and get access to a whole new way to experience the magic of badminton.